Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order, and what happens before it reaches you
A new piece of jewelry is worth a little anticipation, never a guessing game. This page lets you track your order with MyJewelryCorner at any point between checkout and your doorstep: enter your order number with the email or phone number you used at checkout, and you will see where things stand.
Your order moves through four stages: Pending once it is placed, Processing while it is prepared, Shipped once it is with the carrier, and Delivered when it arrives. Your confirmation email usually lands within an hour of checkout. When the parcel leaves, a second email brings your tracking number and the number of parcels on their way. Allow up to 48 hours for tracking to show its first movement. You can also follow progress in My Account, under Order Tracking.
Pieces chosen with care
MyJewelryCorner is a deliberately small collection of necklaces, rings, earrings, bracelets, watches and gift sets, designed to be worn every day and remembered. We curate each piece from a vetted network of manufacturing and fulfilment partners, so you buy directly, without the markup of retail floor space.
A focused range lets us know each design well, from the finish of a chain to the setting of a stone, and describe it plainly so what arrives matches what you chose. Should something fall short, you have 14 days from delivery to return it unused and in its original condition, as set out on our returns page.
How we prepare your parcel
Jewelry is small, precious and easy to mix up, so we prepare each order with care. Before your parcel leaves, we check that it matches what you chose:
- The right piece: design, metal tone, size and finish as you selected them.
- Everything included: every item in a set or gift box is there.
- Packed to travel well: each piece protected so it does not scratch or tangle on the way.
When your parcel arrives, open it and look everything over. If anything arrives damaged or not as described, write to support@myjewelrycorner.com and we will put it right.
Processing time and busy seasons
Orders are normally processed within 1 to 2 business days of your order confirmation email, excluding weekends and public holidays. Delivery estimates are counted from dispatch, not from the day you order.
Jewelry is the gift people reach for when a moment matters, so our busiest weeks are predictable: Valentine's Day, Mother's Day, Black Friday and the end-of-year holidays, plus our own sale periods. Orders rise sharply, carrier networks fill up, and preparation can take longer than usual. If you are buying for a date that cannot move, order early and track your order on this page as it moves.
Delivery, from dispatch to your door
We ship worldwide, with the United States, the United Kingdom and the European Union as our main markets. Pieces leave from partner facilities in Poland, China, Hong Kong and elsewhere, chosen per product, so a larger order may travel in more than one parcel.
Estimated delivery after dispatch is 3 to 5 business days in the United States, 1 to 3 weeks in the United Kingdom and the European Union, and 2 to 4 weeks for other countries. These are estimates rather than promises: weather, customs and carrier backlogs sit outside our control. Some international routes do not offer end to end tracking, and where that is the case, our satisfaction guarantee stands in its place. Rates, free shipping thresholds and the finer details are on our delivery information page.
Rewards that grow with every order
Every order you track also brings you closer to the next one. Our loyalty programme is free to join: you earn points on each purchase, plus extra for creating an account, writing a review or referring a friend. Every 500 points is worth $5 off a future order, and points never expire while your account stays active. As your spend grows you move from Silver to Gold to Platinum, with benefits such as early sale access, a birthday reward and, from Gold, free shipping.
Questions, and when something is not right
We are a small team and we read everything that comes in. For any question about an order, a piece or your account, contact us or write to support@myjewelrycorner.com, with your order number to hand.
If an issue has not been resolved to your satisfaction, you can make a formal complaint through our complaints process. Complaints handled by our contact centre are usually resolved within 3 business days, and we keep you informed at every stage.
Frequently asked questions
I placed my order but have no tracking number yet. Is that normal?
Yes. Your tracking number is emailed only once the parcel has shipped, which normally follows 1 to 2 business days of processing. Check your spam folder too, and if nothing has arrived after that, write to support@myjewelrycorner.com and we will send it to you.
My tracking number is not showing any updates. What should I do?
Allow up to 48 hours after your shipping email for the first update to appear. On international routes, customs checks and carrier backlogs can also leave tracking quiet for a while. If you have not received your order within 10 days of your shipping confirmation, please contact us and we will look into it.
Why did my order arrive in more than one parcel?
Our pieces ship from different partner facilities, and a delayed item is dispatched as soon as it becomes available, so one order can travel as several parcels. Your shipping email states how many were sent, and you can track your order here to follow its progress.
I entered the wrong delivery address. Can it be changed?
Only while your order has not yet been processed, so contact us as soon as you notice. If you have an account, you can manage your saved addresses in My Account. Once the parcel has left our warehouse, address changes have to be requested through the courier.
Will my order take longer around Valentine's Day or the holidays?
It can. During peak gifting seasons and sale periods, both preparation and delivery may take longer than usual. For a gift with a fixed date, order well ahead and check our delivery information for current estimates.
What happens if I am not home when the courier comes?
If your parcel cannot be left somewhere safe, the courier leaves a card showing when delivery was attempted. Delivery is attempted twice before the parcel is returned to us, so act on that card promptly.
My piece arrived damaged or is not what I ordered. What now?
We are sorry, and we will put it right. Email support@myjewelrycorner.com with your order number and our team will take it from there. You can also read how returns work on our returns page.
Do I earn loyalty points on the order I am tracking?
Yes, every purchase earns points, from 1 point per dollar at Silver up to 2 at Platinum. Redeem them at checkout on a future order. See how it works on our loyalty page.