Complaint Process

Your Satisfaction Is Our Priority

At MyJewelryCorner.com, we take pride in delivering exceptional service. If we’ve fallen short of your expectations, please follow this process to ensure your concern is addressed promptly and professionally.

How to Submit a Complaint

New Complaints

For fastest resolution:

Email: complaints@myjewelrycorner.com
Include:
- Full name & contact details
- Order number
- Detailed description of issue
- Photos (if applicable)

Note: Complaints sent to other email addresses may experience delays.

Expected Timeline

Step	Timeframe
Initial Response	Within 24 hours
Resolution	2 business days (simple cases)
Complex Cases	3-5 business days (with updates)

Existing Complaints

If your issue remains unresolved after initial contact:

Email Subject: “Escalated Complaint [Order #]”
Reattach: All previous correspondence
Specify: Your desired resolution

We’ll assign a dedicated Complaint Resolution Manager to your case.

Tips for Effective Complaints

Help us resolve your concern faster by:
✔ Providing clear, factual details
✔ Including order numbers and timestamps
✔ Attaching photos of damaged/incorrect items
✔ Stating your preferred solution
✔ Maintaining polite communication

Escalation Process

If unsatisfied with our resolution:

Note: Please allow us one attempt to resolve your concern before escalating.

Contact Information

SINERGIA VENTURES LTD
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, UK
complaints@myjewelrycorner.com