Arrange A Return
Hassle-Free Process for Your Peace of Mind
We want you to love your MyJewelryCorner purchase. If you need to return or exchange an item, here’s how:
Table of Contents
Return Policy Highlights
14-Day Return Window from delivery date
Condition: Unworn, undamaged, with original packaging and tags
Free Returns on all UK orders (international returns excluded)
Exchanges: Size or style changes are subject to availability
How to Initiate a Return
Step 1: Request Authorization
Contact our concierge team:
✉ returns@myjewelrycorner.comProvide:
Order number
Item(s) for return
Reason for return
Step 2: Package Your Item
Use original packaging with all protective materials
Include certificate of authenticity (if applicable)
Do not attach labels directly to jewelry boxes
Step 3: Prepare Your Package
Carefully place the item in its original packaging, including all protective materials and the certificate of authenticity. Complete the required Returns Form to ensure swift processing.
Include this completed form inside your package.
Step 4: Ship Your Return
UK Customers: We’ll email a prepaid Royal Mail label
International Customers: Return shipping at your expense via tracked service
Refund Process
Processing Time: 3-5 business days after we receive your return
Refund Method: Original payment form (5-10 business days to appear)
Notification: You’ll receive email confirmation
Exceptions
Final Sale Items: Personalized/custom jewelry
Damaged Items: Must report within 48 hours of delivery
Exchange Options
Store Credit: Immediate issuance for faster reordering
Size Exchange: Subject to availability (we’ll cover shipping)
Alternative Selection: Our stylists can help choose a new piece
Need Help?
Our jewelry specialists are available:
Mon-Fri 9AM-8PM GMT
concierge@myjewelrycorner.com